Hi, may I please speak with <Mr./ Mrs.> <first name> <last name>? Hello, <Mr./Mrs.> <last name>. My name is <dialer first name>. I am a <job role> from <Reliance Total Care/Alliance Partners> and I’m calling with some helpful information about your <Series 1/Gold tier/Series 2/Silver tier> prescription drug coverage. How is your day going?
Before we continue our call, for security purposes, may I please have your date of birth? Thank you. Please note this conversation is being recorded so we can improve our quality and training. I want to begin by saying thank you for being a valued subscriber to our health insurance plan.