Matthew Jakubowski: I Noticed Last Year You Fell

Hyosung Pang, time travel, 2020. Source: artsy.net

Hi, may I please speak with <Mr./ Mrs.> <first name> <last name>? Hello, <Mr./Mrs.> <last name>. My name is <dialer first name>. I am a <job role> from <Reliance Total Care/Alliance Partners> and I’m calling with some helpful information about your <Series 1/Gold tier/Series 2/Silver tier> prescription drug coverage. How is your day going?

Before we continue our call, for security purposes, may I please have your date of birth? Thank you. Please note this conversation is being recorded so we can improve our quality and training. I want to begin by saying thank you for being a valued subscriber to our health insurance plan.

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Matthew Jakubowski: Value Proposition

John Vink, Alley near the Mid-Level escalators. Hong Kong, 17/04/2015. Source: magnumphotos.com

John Vink, Alley near the Mid-Level escalators. Hong Kong, 17/04/2015. Source: magnumphotos.com

There was concern because a concern had been raised. A meeting took place after hours; the minutes counted legal and executive management as present. A draft memo circulated and was finalized, with managerial talking points to be used in all group status meetings and one-on-ones between managers and employees. The plan was implemented.

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